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Do you have a question? Below you can read frequently asked questions and answers.
Below you can see the different categories of questions.
You can also scroll down to see the categories of questions and answers.
If you do not find an answer to what you are wondering here, please send an email to post@sentralen.no.
All meeting rooms are locked until you have registered your arrival. Please check in at the reception when you arrive so we can unlock the room and show you the way to your meeting room.
No, it is not allowed to bring catering from external companies
If you have pre-ordered one of our meeting packages, it will be ready in the meeting room at the agreed time. Meeting packages are available for groups of five or more and can be arranged when booking your meeting room. Alternatively, you can purchase items from the café upon arrival and bring them to the meeting room.
Yes, you can, but only with masking tape that does not damage the walls. Contact the reception or host for help finding the right tape.
Yes, all our meeting rooms (with the exception of Dronningen) have equipment for videoconferencing/microphone and camera. The equipment is a combined sound and picture board with microphone and camera that you connect to your computer with a USB cable.
There are transitions from HDMI cable to other inputs on PC/Mac in all meeting rooms. The sound and video board from PolyCom uses a USB cable.
A combined whiteboard/flipchart with markers is standard in all meeting rooms. If you want a larger whiteboard, please let us know at the time of booking.
Yes, there is free wireless internet throughout the building.
Internet: Sentralen Guest
Password: Sentralen2019
You have access to the room from the time you booked the room and not before. If you are going to have something ready for your meeting, you will need to extend your meeting room reservation.
Yes, you can pay for the rental of the meeting room by card. Please let us know that you would like to pay by card when booking the room. We need your name, address, email address and phone number.
Yes, we send an invoice for renting meeting rooms to private individuals. We need your name, address, email address and phone number to send invoice.
Yes, you can rent meeting rooms by the hour or by the day. You decide for yourself how long you want to rent the meeting room. Meeting rooms rented after 17:00 on weekdays or weekends pay half price of hourly and daily rent.
Yes, meeting rooms are half the price for rental after 17:00 and on weekends at Sentralen.
No, external catering or food and drinks are not allowed on our premises. Sentralen Mat is responsible for all dining at Sentralen.
"Get-in" refers to the time you wish to access the venue, including setup, technical testing, etc. "Get-out" refers to the time by which you must have fully cleared the venue. The event itself must take place between the get-in and get-out times.
If you wish to use our equipment, our technicians must be present. If you want to bring in your own technicians in addition, this is possible.
Sentralen uses the Tixly ticketing system.
No, we don't have parking spaces available at Sentralen. The nearest parking garages are the Palèet and Bankplassen.
Yes, Sentralen is Miljøfyrtårn certified.
Sentralen helps promote events that take place at Sentralen. You can read more about what we do by clicking here.
If you want Sentralen to publish tickets for your event through its ticketing system, you must fill out a ticket form. In the form, you will also get information on how Sentralen promotes events. You can find the ticket form by clicking here.
Tickets can be purchased via program calendar on our website, or at the reception during Sentralen's opening hours.
You are responsible for checking whether the event will be carried out as planned or not. An event is considered cancelled if the event does not take place at all. Changes in repertoire, changed date, partially performed arrangement do not constitute a cancelled event. In case of cancellation, you will be contacted on email with refund instructions. If you have any questions about cancelled or rescheduled events, please contact us at post@sentralen.no.
If an event is rescheduled, the original ticket (s) will apply to the new date (unless otherwise advised). If the new time is not suitable, you will be given the opportunity to refund your tickets. NOTE: Ticket fee is non-refundable.
Purchased tickets will not be refunded if you are unable to attend the event. This also applies in case of illness.
We do not refund the purchase of a ticket, unless the event has been cancelled. If you have any questions please get in touch at post@sentralen.no. NOTE: Ticket fee is non-refundable.
Yes, you can transfer the ticket to another person, unless it is clear on the website and/or ticket that the ticket is personal. Tickets cannot be resold for commercial purposes. Tickets may also not be offered in competitions or in connection with offers of any other product or service without the written permission of Tixly and/or Sentralen, or the organizer. If this provision is violated, Tixly has the right to cancel the ticket. It is your responsibility as a ticket buyer to ensure that you have forwarded the ticket (s). If the person you gave your ticket(s) to loses them, it is your responsibility as the purchaser to replace them.
Some events at Sentralen have an 18-year age limit. This is stated in the event text of the program.
Several events also have guardianship scheme, where minors can enter the event accompanied by an adult over the age of 25. Forms for filling out will be mailed upon request, or filled out at the door before the event. Contact us at post@sentralen.no for any questions about this.
First, add the ticket you are going to buy in the shopping cart, and then fill in the discount code during step 2 of the purchase process. Remember to distinguish between upper and lower case letters, and include spaces, numbers, and other symbols.
You are allowed to take photos with your phone without flash at event, unless otherwise stated on your ticket. If you want to take a photo with a professional camera, contact us at post@sentralen.no.
Which hall the event will take place in is listed on your ticket. Approach the reception before the start of the event to be shown the way to the right hall, or follow signs on the walls.
You can buy tickets at any time at the reception of Sentralen, or at the door before the event (unless the event is sold out). Please contact the reception or one of our hosts to purchase tickets. You can also buy tickets online until the event starts.
Gift cards can be used to purchase tickets either online or physically at the door before an event. You must have your gift card number and PIN code ready to use the gift card.
When making purchases online, fill in the gift card number and code, then press the “Redeem” button. If you purchase for less than the value of the gift card, the remaining amount can be used at a later date. If the value of the gift card is less than the purchase price, you must pay the rest by card or Vipps.
Gift cards can only be used for tickets, and not other items at Sentralen. Purchased gift cards are non-refundable, nor any residual value.
Need any help with gift cards? Get in touch at post@sentralen.no, and mark the email with “gift card”.
Please check that your ticket matches your order. The information about the event is provided by the organizer. If you have any questions regarding the event, please contact the organizer directly.
Are you wondering where to find organizer information? Go to our event program. Find the relevant event and click "Read more." This will take you to the event page. At the bottom of the event description, you will find organizer details and a link to their website.
Unless otherwise specified in the event text, or in the ticket purchase process, the age limit for children's tickets is 0 - 16 years.
Sentralen Kafe is usually open Monday to Friday from 07:30 - 20:00, and 11:00 - 17:00 on Saturday and Sunday. You can find different opening hours here.
The Sentralen Restaurant is usually open Tuesday-Saturday. For different opening hours see here.
Yes, you can reserve a table in the café by sending an email to kafe@sentralen.no.
The restaurant has an area that can be separated from the rest of the venue by a carpet, but it is not a separate enclosed space. If you want a separate closed room it is possible to rent this, please contact booking@sentralen.no. For example, the meeting room Bankboksen on the ground floor, is perfect as a chambre separee.
Yes, you can order take-away at Sentralen Restaurants website and pick it up yourself, or get delivered with Wolt or Amoi.
Yes, we can do both recording that can be broadcast/shown later, and streaming/streaming that is shown directly. Our streaming engineer helps you stream on your social media platforms or your website.
In a hybrid production, you host an event with a live audience in the room while also streaming the event online, allowing remote viewers to participate digitally.
Yes, we can carry out multi-camera productions, both recording, streaming and hybrid productions. We have two static cameras, and two remote-controlled cameras that can move.
Everything can be streamed or recorded/filmed in the studios. For example: Podcasts with one or more participants, informational videos, marketing materials, product launches, readings, press conferences, panel talks, presentations of reports, intimate concerts, promo videos and performances.
Our streaming engineer takes responsibility for the technical, controlling the entire streaming or recording from the control room. He also broadcasts the streaming on whatever platform you want. The streaming engineer helps you with planning and production, ensuring that the technical is carried out correctly, while the sound is controlled by the sound engineer. The light rigs in the studios are professional lighting rigs that cover all needs. Standard lighting is always included, and can be rigged by our streaming technician. If you want additional lighting or an extensive lighting rig, we can hire a lighting technician at an additional cost.
The streaming can be broadcast on social media such as Facebook, Instagram and LinkedIn, on a website or on YouTube or other video platforms. If you have another platform you want to stream to, we will arrange it!
You can find the capacity of the different premises and rooms under the photos of the rooms. Click on the links below to get to the pages describing the premises.
Rehearsal rooms, rehearsal rooms, production rooms
Yes, we have vases that can be rented. You can see pictures of these here:
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No, we do not have candlesticks that can be used when renting a room. When setting the table for dinner, standard white candles in glass containers are used.
We do not decorate the venue for your event or party. We can help you decorate, but then you need to book hosts to help you with this. We do not have decorations that can be used for the event or party, you must bring this yourself.
Yes, it is allowed to have candlelights, but under controlled conditions. All tenants and organizers must make sure that the candlelights does not pose a fire hazard.
No, we do not have other chairs and tables apart from those shown in the pictures. There are different chairs and tables in some venues and rooms. These can sometimes be used, but it is subject to the room not being in use. It is possible to rent additional chairs and tables from rental companies, who can deliver them to Sentralen.
If you have technical questions, you can ask the booking team in the booking process, or the producer in the planning process. We have Tech Specs for all halls here.
No, it is not allowed to bring food and drinks with you to your event or party. There is an exception for cakes for weddings, graduations etc.
Yes, guests can bring cakes. These can be delivered the day before, and refrigerated.
No, we don't have parking spaces available at Sentralen. The nearest parking garages are the Palèet and Bankplassen. There is no street parking in the streets around Sentralen. Øvre Slottsgate, where the main entrance to Sentralen is located, is a pedestrian street.
Yes, it is possible to rent an additional room, such as a meeting room. For example, the room can be used for children who need a nap, storage of gifts, photographers who will edit photos etc.
There is both a restaurant and a café at Sentralen – visit Hitchhiker’s website for the menu, opening hours, and table reservations. The rooftop terrace, Mynt, is open on select days during the spring and summer seasons. Some venues have adjoining bars, which may be open during certain events.
Sentralen is universally designed, and all premises at the Sentralen are wheelchair accessible - with lift access, wide doors and HC toilets attached to all floors. Please contact the host if you need assistance.
Get in touch at post@sentralen.no with information about what, where and when you have forgotten something. We will help you find your things again. Forgotten items not retrieved within 30 days will be discarded.
Sentralen is located in Øvre Slottsgate 3. There are no parking spaces connected to Sentralen, and we recommend that you use public transport.
Tram: The nearest tram stop is Øvre Slottsgate (trams 11, 12, 13).
Bus: The nearest bus stop is Kvadraturen/Wessels plass (30, 31, 32, 54, 70, 81).
Metro: The nearest metro station is Stortinget. All metros stop at Stortinget.
Car: Nearest parking garages are Palèet and Bankplass, if arrival by car is required. There is no street parking around Sentralen.
Sentralen is usually open every day from 08:00 - 22:00. You can find different opening hours here.
The reception is usually open Monday to Friday from 08:00 - 16:00. You can find different opening hours here. If you are at the house and need help outside this time, you can call the telephone number provided at the reception.
Strollers are warmly welcome at Sentralen, but be careful not to block emergency exits and access to others. Feel free to ask us if we know a good place to place the stroller and we will help you!
Food and drinks are not allowed to be brought to events at Sentralen.
There is free wireless internet throughout the building.
Network Name: Sentralen Guest
Password: Sentralen2019
Some events have a staffed cloakroom in the basement. Other events have wardrobe racks placed in the hall, where you can hang your things at your own risk.
Yes, you can sit at Sentralen and work or study. On the third floor you will find Gullhallen, where there are desks, tables and power outlets. It is also possible to sit in Vinterhagen when there are no events there. We have free wireless internet throughout Sentralen.
Network name: Sentralen Guest
Password: Sentralen2019
There is a separate tablet at the reception, where you can easily order a taxi from Oslo Taxi on your own.
Yes, there is bicycle parking outside Sentralen in Øvre Slottsgate.
Sentralen
Sentralen Oslo AS
Øvre Slottsgate 3
Postboks 183 Sentrum
0102 Oslo
Phone:
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